LOST SUBSCRIPTION TICKETS
Subscribers may have lost tickets replaced free of charge by arriving at Ticketing Services at least 1 hour prior to curtain.
LOST NON-SUBSCRIPTION TICKETS
Don't worry. If your tickets have been lost, or left at home, come to the Box Office at least one hour before the performance. Show the associate a photo ID and we will gladly reprint your tickets for a $5 fee per order.
Subscribers enjoy up to four free ticket exchanges to any performance that is not sold out. Non-subscribers may exchange tickets for a $5 per ticket fee. In all cases tickets must be received not later than 24-hrs prior to a performance. If tickets are exchanged for a higher priced ticket, the price difference will be charged. If tickets are exchanged for lower-priced tickets, the difference becomes a tax-deductible donation to The Wallis. Tickets are not eligible for exchange for past performances including subscription tickets. We make every effort to offer you the best seating available at the time of your exchange but cannot guarantee comparable seats.
DONATE TICKETS FOR A TAX DEDUCTION
Can’t make the performance? You can donate your tickets back to The Wallis and we’ll make them available for another arts patron to enjoy. We’ll also provide a tax-deductible receipt for your records in the form of a letter acknowledging your generous donation to The Wallis. Simply return your tickets to Ticket Services at least 48 hours prior to the scheduled performance and ask that we send you a receipt via the US Postal Service. If you cannot return the tickets before the 48-hour cutoff, they will still be accepted, but we can only provide a tax credit if the tickets are resold to another patron.
Wheelchair seating is available at all levels. Please be sure to mention your needs when purchasing tickets to allow an appropriate location to be reserved for you. If you have already purchased your tickets but need assistance, please contact Ticket Services at 310-746-4000 or personal assistance.